Adrian Mudzwiti

About Me

Born in the cloud. The promised one has arrived to lead the on-prem masses on the last great migration. Passionate about cloud computing architecture.

Experience

Cloud Consultant

Aug 2019 - Current BUI

Technical Support Engineer

Feb 2018 - July 2019 TeamCom


• Enterprise management of mobile devices used by private security firms nationwide.

• Developed documentation for common processes for both support staff and end-users.

• Identified, documented and reported bugs for proprietary software applications developed by Teamcom.

• Managed JIRA service desk queue to track, manage and resolve client requests in accordance with SLA’s.

• Used existing hardware and integrated 3rd party software to provide clients with cost effective solutions.

System Administrator

June 2017 - Jan 2018 MacRoots CC


• Provided on site, remote desktop support and troubleshooting, virus and malware removal.

• Installed server-based applications, server operating systems and associated patches.

• Managed file systems, storage devices, network servers and workstations.

• Configure and administer Active Directory and various server based tasks.

• Rectified many issues by instituting best practices.

Apple Certified Senior Support Professional

May 2015 – Dec 2016 iStore - Apple Premium Reseller.


• Resolved customer complaints and concerns with strong verbal and negotiation skills.

• Maintained composure and patience in face of difficult customer situations.

• Served as a vital resource for technical staff, overseeing daily support operations and providing assistance on complex trouble tickets.

• Trained and developed technical staff to meet all training requirements and ensure that certifications are up to date.

• Spearheaded new procedures for Help Desk documentation, enabling the development of a comprehensive knowledge base of common issues and solutions to improve Help Desk efficiency.

• Managed scheduling and staffing of the Help Desk to ensure balanced coverage during peak and festive periods.

• Consistently recognized for excellence in customer experience surveys.

Education

Cloud Computing

2019 - 2020 University of Maryland Global Campus

Computer Science - Software Engineering

2011 - 2012 Belgium Campus iTversity

Business Management

2010 Kolej Linton Legenda, Malaysia